Some succesful projects have been implemented at RWE, Rolls-Royce Power Systems, Hewlett Packard,Colt Telecom and NTT DATA Business Solutions.

RWE: Service Management

Rolls-Royce Power Systems: worldwide IT Asset Management

Hewlett Packard: Ticketing Correction System

Colt Telecom: Order Management, SLA Management, Billing

NTT DATA Business Solutions: Fleet Management

Rolls-Royce Power Systems

The company needed an application to configure, document and administer its worldwide IT infrastructure and IT services, including service level agreements, change management, responsibilities, search and reporting in several languages. Rolls-Royce power systems had been unsuccessfully looking for a solution for two years until it found ARONTO.

ARONTO could fulfill the complex requirements. It trades all the dependencies related to IT services and the mapping to the IT infrastructure, consisting of 700 servers, 24 SAP systems, 1300 database systems and all network devices in 41 locations on 5 continents.

ARONTO enabled us to manage all our IT systems consistently and the application is our single tool for SLA fulfillment and reporting.

Gero Stroebele, Senior Manager Service Management

Colt Telecom

To support it’s Multi Service Network services Colt runs a complex system to handle customer requests, order management and service based invoicing. The company uses a variety of tools. This IT landscape did not work properly. Service level agreements with customers were violated and invoices were not accurate. The internal IT estimated the development of a new application would take one year with a cost of about 1 million €. Colt did not have this time and the budget was not there. A large customer was just before terminating a significant contract.

Colt was choosing ARONTO to implement the required business system. The solution was realized with an effort of 37 man-days and one fifth of the estimated cost of the internal IT. Additionally: it only took three days to add another language for international customers.

‘Thanks to ARONTO we can now guarantee delivery and billing in line with the customer contracts and avoid a big revenue loss’

Lothar Koehler, Senior Manager Colt Enterprise Services